KONE 2013 | CORPOR ATE RESPONSIBILIT Y REPORT
MANAGING SUSTAINABILIT Y
13
Fostering stakeholder relations
We work closely with our stakeholders
to maintain an active dialogue. It is our
responsibility to ensure that the business we
carry out is sustainable and makes a positive
contribution to fulfilling our stakeholders’
objectives.
We aim to create value for our shareholders,
deliver the best People Flow® solutions to our
customers, provide our employees with training
and development opportunities, and build long-
term and mutually beneficial relationships with
our suppliers.
With open dialogue, we can maintain efficient
collaboration with our stakeholders and ensure a
predictable business environment for all parties.
Stakeholder group
Channels of dialogue
Assessments
KONE deals with over 450,000
customers worldwide. Our main
customers are builders, building
owners, facility managers, and
developers
Customer meetings and events, constant
dialogue through solution support, seminars
and conferences, company reports,
brochures and magazines, company website
Annual global customer loyalty
survey, monitoring of sales-
related activities
KONE pays wages and salaries to
over 43,000 employees in about
50 countries
Performance discussions, continuous face-
to-face dialogue between employees and
managers, European Annual Employee
Forum, company intranet, internal employee
publications, training events, global learning
solutions, innovation creation through
Innovation Tool
Pulse employee survey, annual
performance discussions,
Innovation Tool
KONE conducts business with
20,000 suppliers
Continuous one-to-one dialogue, Annual
Supplier Day for Strategic Suppliers, trade
fairs, steering group meetings, supplier
workshops
Annual supplier survey, supplier
performance assessment
with the Supplier Excellence
Certification Program
KONE pays dividends to over
45,000 shareholders, ranging
from institutional investors and
companies to individuals, public
institutions, and non-profit
organizations
Management meetings with investors and
analysts, dedicated Investor Relations team,
annual general meetings and capital markets
days. In addition, financial disclosure is
provided through stock exchange and
press releases, as well as financial and other
company reports.
Direct investor feedback,
feedback through surveys and
perception studies
KONE collaborates with author-
ized distributors in close to 100
countries
Continuous dialogue through daily contacts,
regular country visits, distributors’ meetings
and various support tools
Customer survey, monitoring of
sales-related activities, and direct
feedback from distributors
KONE communicates proactively
and openly with representatives
of the media
Press releases, interviews, background
briefings, visits, press events, factory tours,
publications and magazines, company
website
Surveys, media analysis,
reputation and perception
studies
KONE collaborates with edu-
cational institutions locally and
globally
KONE International Trainee Program, CEMS
and JA-YE Europe in Global Enterprise
Project, thesis opportunities, local
internships, participation in recruitment
fairs, common projects, guest lectures,
participation in research programs
Most attractive workplace
surveys, online tracking
Society - KONE pays direct tax-
es, social security, and employer
expenses in around 50 countries
Media coverage, company website, reports,
stakeholder relations
Sustainability surveys, reputation
studies
