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KONE 2013 | CORPOR ATE RESPONSIBILIT Y REPORT
DELIVERY AND SUPPLY CHAIN
32
DE
L
I
V
E
R
Y
C
HA
I
N
We at
KO
NE
s
tr
iv
e
fo
r
co
ntinuous
i
mp
ro
ve
me
nt i
n
th
e
qu
al
it
y,
re
sp
onsive
ne
ss
a
nd
e
ffi
cien
cy o
f
ou
r de
li
ve
ry
c
ha
in
.
It
r
ef
er
s
to
al
l
of
the
act
io
ns
a
nd
p
rocesses tha
t
le
ad
u
p
to
t
he
d
el
iv
er
y
of
equipm
en
t
to t
he
c
us
to
mer’s si
te
.
Th
e
ch
ai
n
en
ds
w
he
n
th
e
cu
st
omer a
cc
ep
ts
t
he
i
ns
tallatio
n.
Lea
di
ng
u
p
to
t
hi
s
po
in
t,
KO
NE
w
or
ks
t
o
en
su
re
t
hat in all p
ha
se
s
of
m
an
uf
ac
tu
ri
ng
,
di
st
ri
bu
ti
on
,
in
st
al
la
ti
on
,
and in t
he p
ro
ce
ss
es
o
f
ou
r
su
pp
li
er
s,
th
e
ri
ght item
s
ar
e
de
li
ve
red to
t
he
rig
ht
p
la
ce
a
t
th
e
ri
gh
t
ti
me
,
an
d
wi
th
t
he
r
ig
ht
q
ua
li
ty
.
Ou
r
ai
m
is
t
o
de
ve
lo
p
th
e
be
st
del
iver
y
ch
ai
n
in
t
he
i
nd
us
tr
y.
KONE delivers 2.6 million packages from
distribution centers to the installation sites, and
close to 0.5 million packages of spare parts from
our facilities to the customer sites annually.