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KONE 2013 | CORPOR ATE RESPONSIBILIT Y REPORT
SAFET Y
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Safety is an integral part of KONE’s strategy
and a cornerstone of our business. We strongly
believe that all accidents are preventable, and
thus our ultimate goal is for zero accidents - for
all of our employees, users of our equipment,
and partners. We work towards achieving this
goal by continuously developing our people
and processes, by working together with our
partners, and by actively communicating about
the safe use of equipment to users.
We enhance the safety of KONE products
and services through rigorous attention to
our design, manufacturing, installation, and
maintenance processes. KONE has global
policies, processes, and guidelines to ensure that
our business activities, including subcontractor
operations, are organized and conducted in a
structured and globally harmonized way.
Safety is a joint effort
Elevator, escalator and automatic door safety is
a joint effort that involves technology providers,
building owners, maintenance service providers
and equipment users. As a technology provider,
KONE manufactures equipment that meets
applicable codes and standards. Our equipment
also often include additional safety features that
exceed the minimum requirements.
Building owners and maintenance service
providers are responsible for making sure that
equipment is professionally maintained and
kept in good condition. Customers should for
example inform service providers if they identify
any recognizable hazards, such as broken glass or
sharp edges due to vandalism. We emphasize that
elevator, escalator and automatic door users need
to be conscious of their own behavior when using
equipment, and we communicate actively about
safety to both external and internal stakeholders.
KONE contributes to the development of codes
and standards that aim to further improve
equipment safety. We also promote safety through
our involvement in industry trade associations.
Safe working for employees and
subcontractors
Safety is integrated into all of KONE’s processes,
and we focus on making sure each of our
Safety is our top priority
employees has the necessary competence to
perform their work professionally and safely.
KONE employees receive training on health
and safety, as well as training that is relevant for
their respective work roles and tasks.
KONE’s Supplier Code of Conduct requires
all of our suppliers to protect the health and
safety of their employees. Both our employees
and subcontractors are required to follow our
globally defined rules and methods to ensure
their own safety and that of anyone else who
may be affected by their activities.
Monitoring workplace safety
performance
Every manager is responsible for ensuring that
all necessary arrangements are in place to allow
their teams to work safely. We conduct audits
to measure compliance with KONE’s policies,
rules, and defined working methods, and take
corrective actions if deviations are identified.
Safety is checked in all process audits, and if
obstacles to safe working are found, the work
in question stops until a safe way to continue
has been approved. Members of the senior
management teams participate in workplace
audits regularly.
To support continuous improvement in KONE’s
safety performance, a procedure is in place
to report and investigate accidents, near
miss incidents, unsafe conditions and unsafe
behavior. The underlying root causes are
identified and corrective and preventive actions
are implemented to ensure that the accident or
near-miss incident is not repeated. At the start of
2013, KONE began monitoring employee near-
miss incidents on a global level, setting targets
and gathering feedback. Lost days per accident
and the number of near misses are part of each
unit’s monthly reporting to global functions.
KONE organizes quarterly global safety
network meetings to share lessons learned from
accidents and near-miss incidents, and also
gathers safety managers together on a monthly
basis to accelerate the sharing of best practices
and to discuss concerns. Toolbox talks are
used to communicate safety messages to field
employees.
Safety targets and
achievements
• The ultimate goal of zero accidents
• In 2013 our industrial injury
frequency rate (IIFR) was 3.0 – an
11.4% reduction compared to 2012
• In our annual employee survey,
Pulse, the question about KONE’s
commitment to employee safety
again received a very high score in
2013
Boosting safety culture
In 2013, KONE organized its second
annual Global Safety Week. The
purpose of this global event is to
further boost KONE’s culture for safety.
Activities included for example training
modules, virtual sessions, toolbox
talks, locally organized activities, and
also family events for employees and
subcontractors.