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KONE 2013 | CORPOR ATE RESPONSIBILIT Y REPORT
OUR PEOPLE
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Job rotation continued to be emphasized as a
means of professional development during the
year. In 2013, the number of open positions
on the KONE intranet was more than double
that of 2010, and on average more than 450
open positions were advertised at any given
time. In addition to posting all open positions
on the intranet, many units advertise vacancies
on office notice boards, in pay slips or even as
text messages to reach as many employees as
possible.
To get fresh insights and to renew the way we
approach our business, we also seek external
candidates for open positions. In addition, we
offer students and graduates opportunities
to work on interesting projects in different
KONE units around the world through KONE’s
International Trainee Program. In 2013, we
received close to 2,000 applications, and
had trainees from five different countries,
representing 12 nationalities. KONE also
offers various summer traineeships and thesis
opportunities in several countries.
Well-being and safety programs continued,
and good progress was made in implementing
Elevate Your Health programs globally. The
well-being programs deal with topics ranging
from taking care of joints and muscles to
weight loss initiatives, walking campaigns and
building stress resilience.
Measuring workplace satisfaction
Each year, we conduct our Pulse survey
to measure employees’ level of workplace
satisfaction. It offers our employees the
opportunity to give their feedback and provides
insight into their engagement with KONE’s
core values. In 2013, more than 35,500
employees provided feedback, and the global
response rate was 92%, exceeding the all-time
high achieved in 2012.
The survey covers areas such as employee
engagement, performance enablement,
corporate responsibility, strategy and values,
leadership, communication and involvement,
customer relationships, and growth and
development opportunities. Additionally, how
respondents view their job, managers and
performance review is covered.
In 2013, KONE’s employee engagement
score maintained its three-year upward trend
and also surpassed external benchmarks.
The scores of each of the 47 questions in the
survey exceeded those of the previous year.
The questions with the most improved scores
relate to confidence in KONE strategy, career
opportunities, and survey follow-up. The results
also show that there has been considerable
improvement in employees’ belief that they
can participate and share their ideas and views
freely.
Personnel by country
Dec. 31, 2013
(10 largest countries)
China 10,829
United States 3,919
India 3,559
France 3,281
Finland 1,984
Italy 1,837
United Kingdom 1,819
Germany 1,628
Australia 1,169
Netherlands 1,022
Average length of service
Dec. 31, 2013
(10 largest countries)
China3.32
United States 8.78
India 4.90
France 9.72
Finland 11.91
Italy 13.43
United Kingdom 9.09
Germany 13.00
Australia 8.54
Netherlands 12.44
Employees by job category, 2013
Maintenance and
modernization 56% (57%)
New equipment sales and
installation 25% (25%)
Manufacturing 10% (9%)
Administration, IT, R&D 9% (9%)
56%
25%
10%
9%
(2012 figures in brackets)
Employees by market, 2013
EMEA 47% (48%)
Asia-Pacific 40% (38%)
Americas 13% (14%)
47%
40%
13%
(2012 figures in brackets)